Customer Liaison Representative

4 days ago


Westborough, Massachusetts, United States Monroe Tractor Full time
Join Our Team as a Service Writer

Monroe Tractor is a respected construction equipment and agricultural equipment dealer with a long history of serving the northeastern US. We are seeking a skilled Service Writer to join our team and provide exceptional service to our customers. In this role, you will assist in scheduling service work, review and maintain repair orders, and process records of parts requisitions and invoices. The ideal candidate will have experience working in a service or parts department and be proficient in Microsoft Excel, Outlook, and Word.

Responsibilities Include:
• Assisting in creating work orders
• Maintaining accurate and complete repair orders
• Processing parts requisitions and invoices
• Scheduling service work efficiently
• Keeping the service manager informed on all work orders
• Ensuring customer satisfaction with products and services

We offer competitive benefits, including medical, dental, and vision insurance, 401K plan, paid time off, and short/long-term disability. The estimated salary range for this position is $19-$28 per hour.

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