Customer Service Liaison
6 days ago
We are a leading chemical manufacturing company in the US and international market, seeking an experienced Customer Service Liaison to join our team in Westborough.
This role will play a crucial part in maintaining our customer relationships. Key responsibilities include:
- Providing exceptional service to existing clients via phone, video, and email.
- Performing order entry and collaborating with clients on verbal and written quotes.
- Responding to customer inquiries with relevant information and documentation on our products.
- Directing phone calls to the right points of contact.
- Maintaining exceptional organization skills.
To be successful in this role, you will need:
- A Bachelor's degree in business administration, marketing, communications, or a relevant technical field (Engineering degrees also welcome).
- 0-5 years of professional experience, preferably in a customer-facing role.
- Prior customer service experience and/or engineering background (both desirable).
- Excellent verbal and written communication skills.
- Proficiency in Excel and other computer programs, with the ability to quickly learn new software.
- Exceptional attention to detail and organizational skills.
In return for your expertise, we offer:
- A competitive base salary of $55,000 - $65,000.
- Comprehensive company benefits, including 401(k) match, health, vision, and dental insurance.
- The opportunity to work with a dynamic team and contribute to our growth in the US market.
Please note that this is an onsite role, requiring 5 days of commuting to Westborough per week.
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