Customer Service Liaison

6 days ago


Westborough, Massachusetts, United States Michael Page Full time

We are a leading chemical manufacturing company in the US and international market, seeking an experienced Customer Service Liaison to join our team in Westborough.

This role will play a crucial part in maintaining our customer relationships. Key responsibilities include:

  • Providing exceptional service to existing clients via phone, video, and email.
  • Performing order entry and collaborating with clients on verbal and written quotes.
  • Responding to customer inquiries with relevant information and documentation on our products.
  • Directing phone calls to the right points of contact.
  • Maintaining exceptional organization skills.

To be successful in this role, you will need:

  • A Bachelor's degree in business administration, marketing, communications, or a relevant technical field (Engineering degrees also welcome).
  • 0-5 years of professional experience, preferably in a customer-facing role.
  • Prior customer service experience and/or engineering background (both desirable).
  • Excellent verbal and written communication skills.
  • Proficiency in Excel and other computer programs, with the ability to quickly learn new software.
  • Exceptional attention to detail and organizational skills.

In return for your expertise, we offer:

  • A competitive base salary of $55,000 - $65,000.
  • Comprehensive company benefits, including 401(k) match, health, vision, and dental insurance.
  • The opportunity to work with a dynamic team and contribute to our growth in the US market.

Please note that this is an onsite role, requiring 5 days of commuting to Westborough per week.



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