Customer Service Associate

4 days ago


Westborough, Massachusetts, United States Franklin Professionals Full time

Franklin Professionals is seeking a high-energy Call Center Representative to join our team in Westborough, MA. As a Customer Service Associate, you will be the face of our company, providing exceptional service to our customers through warm and engaging calls. If you enjoy helping people and have excellent communication skills, this may be the perfect opportunity for you.

We offer an 8-hour shift between 7AM and 6PM, with flexibility to work overtime on Saturdays from 8AM to 1PM. Once fully trained, you can also choose to work from home on Saturday shifts.

The ideal candidate will be a strong team player with the ability to learn new computer applications quickly. Previous experience in customer service, particularly with high-volume phone calls, is a must. A high school diploma or equivalent is preferred but not required. Basic Excel knowledge, attention to detail, and excellent written and verbal communication skills are essential.

Our benefits package includes Blue Cross Blue Shield and access to an on-site gym and cafeteria. This temp-to-hire position offers the chance to grow within our company, whether in call center operations or corporate roles such as marketing, accounting, or office administration.



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