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Front Desk Representative

2 months ago

New Orleans, Louisiana, United States Hampton Inn New Orleans French Qtr Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn New Orleans French Qtr. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring accurate and timely processing of guest information.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, ensuring a positive and productive work environment.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Personal Qualities: Positive attitude, strong work ethic, and a passion for delivering exceptional guest service.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within our company.
  • Fun Work Environment: A fun and dynamic work environment with a team of passionate and dedicated professionals.