Front Desk Representative
8 hours ago
We are seeking a friendly and efficient Front Desk Agent to join our team at New Castle Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.
Key Responsibilities:- Provide a warm and welcoming experience for our guests, both in person and over the phone.
- Check guests in and out, handle room assignments, and resolve any issues that may arise.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Assist with luggage, provide directions, and help guests with any other needs they may have.
- Be a safety and security agent, following hotel policies and procedures to ensure a secure environment for our guests.
- Excellent verbal and written communication skills in English.
- Ability to handle cash and credit transactions accurately and efficiently.
- Proficiency in front office software.
- Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently.
- Long hours, including standing for extended periods, may be required.
We offer a competitive salary and benefits package to the right candidate. If you are a team player with excellent customer service skills, we encourage you to apply for this exciting opportunity.
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