Front Desk Representative

5 days ago


New Orleans, Louisiana, United States free-classifieds-usa Full time
Job Title: Front Desk Representative

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team at the Sheraton New Orleans Hotel.

Responsibilities:
  • Complete end-of-day activities, including posting charges to accounts and running night audit backup.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Sell rooms to guests without reservations based on availability.
  • Operate the telephone switchboard station and process requests for wake-up calls.
  • Complete the Room Rate Variance Report.
  • Process all guest check-ins and assign rooms.
  • Activate or reissue room keys using the electronic key machine.
  • Count bank at end of shift and secure bank.
  • Balance and drop receipts according to Accounting specifications.
Requirements:
  • Ability to work in a fast-paced environment and multitask.
  • Excellent communication and customer service skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic math skills and attention to detail.
  • Ability to work a variety of shifts, including nights and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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