Front Desk Representative
14 hours ago
We are seeking a highly skilled and professional Front Desk Agent to join our hospitality team at Hotel Management of New Orleans LLC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our hotel guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Manage all aspects of guest service, including registration, information, accounting, parking, directions, and sightseeing.
- Monitor bell and valet staff activities to ensure proper guest support and service.
- Manage guest requests and complaints with satisfactory response and resolution.
- Run various reports during the shift to ensure end-of-day balance.
- Verify housekeeping activity to prepare rooms for occupancy.
- Process transactions accurately, including cash receipts, credits, and charges to guest accounts.
- Route mail, packages, telephone calls, and messages efficiently.
- Document and report maintenance deficiencies.
- Process reservation requests and modifications accurately.
- Ensure hotel life safety systems and emergency procedures are working properly.
- Manage room key inventory, guest information, and safe deposit box system securely.
- Maintain shared cash bank accurately.
- Working knowledge of hotel layout, corridors, exits, guest rooms, and storage rooms.
- Working familiarity with hotel room types and categories.
- Ability to manage hotel lobby and front desk areas in a neat and orderly fashion.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
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New Orleans, Louisiana, United States Sonesta International Hotels Full timeAbout Sonesta International HotelsSonesta International Hotels is a leading hospitality company that offers a unique blend of luxury and comfort to its guests. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.Job SummaryThe Front Desk Representative is the main point of contact for our guests and...
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