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Bilingual Wireless Customer Service Representative

2 months ago


El Paso, Texas, United States DISH Full time
About DISH

DISH is a leading provider of innovative connectivity solutions, with a rich history of reimagining the future of communication for over 40 years. Our business encompasses a range of services, including satellite television, live-streaming, on-demand programming, smart home installation, mobile plans, and products. We are committed to delivering exceptional customer experiences through our cutting-edge technology and dedicated team.

Job Summary

We are seeking a highly skilled and multilingual Wireless Customer Service Representative to join our team at our El Paso facility. As a key member of our Customer Experience Team (CXO), you will be responsible for providing exceptional customer service, resolving issues, and promoting our wireless services to customers. This role requires strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide quality customer service and resolve customer issues in a timely and professional manner.
  • Activate and provide technical support for wireless services, including troubleshooting and hardware operation.
  • Establish long-term customer relationships by providing exceptional service and one-call resolution.
  • Maintain strong knowledge of wireless products, accessories, and pricing plans.
  • Provide product suggestions and sell wireless services to customers.
  • Accurately respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation.
  • Identify opportunities for improvement and provide feedback to enhance customer service, performance, and efficiency.
Requirements
  • High School diploma, GED, or equivalent experience.
  • Ability to speak with customers in Spanish and English.
  • Related customer service experience and/or training is a plus.
  • Experience in the wireless industry is a plus.
  • Familiarity with wireless devices and their functions.
  • Familiarity with the process of changing wireless providers.
  • Strong sense of pride when assisting customers with pricing, wireless devices, services, and products.
  • Adaptability to different work environments.
  • High engagement throughout the entirety of their shift.
  • Willingness to work flexible schedules, including evenings and weekends.
  • Ability to smoothly operate Windows OS desktop computers.
  • Ability to multitask and effectively problem solve.
  • Excellent written and verbal communication skills.
  • Willingness to proactively communicate problems back to the business.
What We Offer
  • Starting pay at $15.50/hour + $0.50 language differential.
  • Opportunities for career growth and development.
  • Company-provided equipment.
  • Extensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement.