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Multilingual Customer Support Specialist
2 months ago
Join Our Team
Are you looking for a full-time opportunity in a vibrant and encouraging workplace? Do you excel at managing multiple tasks, possess excellent communication skills, and have a passion for assisting others? If so, you might be the perfect candidate for our team.
Your Role:
As a vital member of Sentry's Claims Contact Center, you will serve as the first point of contact for our clients during critical moments.
Key Responsibilities:
In this role, you will:
- Collaborate with your team to achieve departmental phone performance metrics.
- Handle claims for policyholders, claimants, and other stakeholders via phone.
- Support the processing of claims submitted through online or mail channels.
- Engage in weekly team meetings and participate in associate engagement initiatives.
What You Need:
To qualify for this exceptional opportunity, you should meet the following criteria:
- Experience in customer service.
- Strong reliability and punctuality.
- Excellent verbal and written communication abilities.
- Preferred proficiency in Spanish.
- Effective listening skills and the capability to summarize information succinctly.
- Proficient in computer usage.
- Ability to thrive in a dynamic environment.
What We Offer:
At Sentry, your total rewards extend beyond competitive pay. Here are some of the benefits and perks you will enjoy:
- Flexible work arrangements through a hybrid model.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- A 401(K) plan with a dollar-for-dollar match on your contributions.
- Opportunities for professional growth through Sentry University and tuition reimbursement.
- Generous paid time off and volunteer time off.
- Well-being programs and employee assistance resources.
- A foundation that supports charitable contributions.
About Sentry:
With over 4,000 associates, Sentry is dedicated to delivering on our promises to policyholders every day. We provide a comprehensive range of insurance products to safeguard businesses, vehicles, homes, lives, and retirement income. Our commitment to excellence has established us as one of the largest and most financially stable mutual insurance companies in the United States.
We invite you to explore the opportunities that await you at Sentry.
