Administrative Coordinator

7 days ago

Poughkeepsie, New York, United States Premier Medical Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Lead to join our team at Premier Medical Group. The successful candidate will be responsible for coordinating the day-to-day functions of reception, scheduling, medical records, and other administrative departments.

Key Responsibilities
  • Ensure proper staffing coverage in all administrative departments, including handling callouts and adjusting schedules as necessary.
  • Review physician schedules regularly to maximize capacity and verify correct scheduling.
  • Collaborate with the Supervisor on projects and issue resolution to improve workflow processes throughout the department.
  • Provide training to new employees and ensure staff is cross-trained as appropriate.
  • Provide support and mentoring to employees.
  • Provide feedback to Supervisor regarding staff performance.
  • Review each employee's current process and re-educate staff as needed.
  • Review call volume and quality to ensure patient calls are answered timely and appropriately.
  • Assist with tracking department paid time off.
  • Monitor and order office supplies as needed.
  • Maintain cleanliness of the waiting room.
  • Cover in clerical departments as needed.
Reception Responsibilities
  • Obtain patient demographic and verify insurance information at each visit.
  • Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
  • Collect co-payments, including cash, checks, and credit cards.
  • Schedule follow-up appointments, and inputting recall notices into EMR as needed.
  • Ensure patients have all necessary paperwork for further testing.
  • Obtain patient authorization for medical records release (HIPAA compliance).
  • Identify and resolving minor patient billing complaints.
Medical Records Responsibilities
  • Sort, scan, and file a variety of medical records and information such as laboratory and pathology reports, operative notes, and discharge summaries into electronic patient medical records in appropriate sections.
  • Answer written and telephone requests for medical records or information; prepare records for release to patients and other providers.
Administrative Responsibilities
  • Answer phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
  • Take clear and accurate messages on behalf of other departments.
  • Respond to patient questions and needs.
  • Edit, cancel, and reschedule appointments as necessary.
  • For Internal Medicine, ensure that quality triages are addressed by staff in a timely manner.
Requirements
  • Minimum of a High School diploma.
  • Minimum of 2 years' experience in an administrative function, with increasing responsibility.
  • Ability to organize and prioritize work and manage multiple priorities.
  • Excellent verbal and written communication skills including letters, memos, and emails.
  • Excellent attention to detail.
  • Ability to research and analyze data.
  • Ability to work independently with minimal supervision.
  • Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
  • Ability to work independently on assigned tasks as well as accept direction on given assignments.
  • Ability to maintain the highest level of confidentiality.
  • Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources.

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