Patient Support Specialist

1 month ago

Exton, Pennsylvania, United States Blackbird Health Full time
Job Title: Patient Support Specialist

At Blackbird Health, we're dedicated to providing exceptional care to children, adolescents, and young adults struggling with social developmental and school-related challenges. As a Patient Support Specialist, you'll play a vital role in ensuring our patients receive the best possible care.

Key Responsibilities:
  • Engage and activate patients to receive the care they need, ensuring a seamless and supportive experience from initial inquiry through discharge.
  • Field inbound calls from prospective and existing patients, answering questions in a timely manner and directing calls to appropriate team members.
  • Schedule and confirm patient appointments, including sending reminders and handling rescheduling and cancellation requests.
  • Perform various clerical or administrative functions, such as collecting copays and validating insurance coverage for behavioral health.
  • Handle new patient paperwork, including intake forms and consent documents, ensuring all required information is collected and properly filed.
  • Input and update patient information into the EHR system, ensuring accuracy and completeness of demographic and clinical data.
  • Adhere to confidentiality and data protection standards, including HIPAA regulations, to ensure patient privacy and secure handling of sensitive information.
  • Provide excellent customer service to patients and families, demonstrating empathy and professionalism in all interactions.
Requirements:
  • Some college coursework or an Associate's degree.
  • Previous telephonic outreach and customer service experience.
  • Passion for helping others and eagerness to work in a mission-driven environment.
  • Availability to work full-time, 40 hours per week, with up to 3 days from our Exton PA clinic and the remainder remotely.
  • Proficiency with medical EHR systems.
  • Tech-savvy with strong problem-solving skills.
  • Ability to connect with and engage individuals from diverse backgrounds.
  • Genuine empathy, excellent listening skills, and strong time management.
Why Work with Us:
  • Hybrid work model.
  • Competitive salary range: $24 - $26 per hour.
  • Comprehensive benefits package, including medical and dental coverage available from day 1.
  • 401(k) with company match.
  • Employer-paid life insurance coverage.
  • Paid time off.
  • Opportunities for career advancement and growth.
  • Supportive and collaborative work culture with a team of intelligent, compassionate, and hardworking professionals.

Blackbird Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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