Patient Service Representative

3 days ago


Exton, Pennsylvania, United States NovaCare Rehabilitation Full time
Job Title: Patient Service Specialist

Overview:

We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Responsibilities:

  • Greet and register new patients, providing them with information about their visit and ensuring a smooth check-in process.
  • Schedule patient appointments in person or over the phone, utilizing multiple computer programs to manage patient schedules.
  • Communicate regularly with various parties, including attorney offices, insurance companies, and translation companies, to ensure seamless coordination of patient care.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers in a timely and professional manner.

Requirements:

  • High School Diploma or GED
  • 1 Year of Front Desk Experience
  • 1 Year of Medical Office Experience

Preferred Qualifications:

  • Insurance Verification Experience
  • 1 Year of Scheduling Experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

Equal Opportunity Employer:

NovaCare Rehabilitation is an equal-opportunity employer and is committed to having a workforce that reflects diversity at all levels. Qualified applicants are considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.



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