Senior Client Service Manager

5 days ago


Norwell, Massachusetts, United States GGB - Global Full time
{"title": "Senior Client Service Manager", "content": "About the Role

GGB - Global is seeking a highly skilled Senior Client Service Manager to join our team. As a key member of our global brokerage team, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses.

Key Responsibilities
  • Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals.
  • Guide your team members in addressing a client's risk management needs through consultative conversations.
  • Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives.
  • Conduct periodic audits to ensure compliance standards and service levels are consistently met.
  • Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality.
Requirements
  • Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience.
  • OR - High School degree/GED with a minimum of 10+ years of client service and/or claims management experience.
  • Possess a Property and Casualty Insurance License.
What We Offer

GGB - Global offers a competitive salary, great teams, and exciting career opportunities. Our benefits package includes medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, and more.

Our Commitment to Inclusion and Diversity

GGB - Global is committed to creating an inclusive and diverse work environment. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.

", "lang_code": "en-US"}

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