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Client Service Manager
2 months ago
We are seeking a highly skilled Client Service Manager to join our team at GGB - Global. As a key member of our global brokerage team, you will play a critical role in delivering exceptional customer service and driving business growth.
Key Responsibilities- Leadership in Renewal Process: Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
- Business Development: Secure existing business and drive the sale of additional services and lines of coverage.
- Relationship Building: Nurture relationships with clients and internal stakeholders to drive business growth and customer satisfaction.
- Team Management: Mentor and guide team members in addressing client risk management needs through consultative conversations.
- Compliance and Quality: Conduct periodic audits to ensure compliance standards and service levels are met.
- Technology and Productivity: Utilize Gallagher's technology to improve productivity and quality.
- Prioritization and Time Management: Effectively manage multiple competing priorities to meet business objectives.
- Education and Experience: Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience.
- Professional Certifications: Property and Casualty Insurance License.
- Technical Skills: Proficiency in Microsoft Office.
- Competitive Compensation: A competitive salary and benefits package.
- Professional Development: Opportunities for career growth and professional development.
- Work-Life Balance: A supportive work environment that promotes work-life balance.
GGB - Global is a leading provider of risk management and insurance solutions. We are committed to delivering exceptional customer service and driving business growth through innovation and collaboration.
