Retail Operations Supervisor

1 week ago


Mountain View, California, United States Cost Plus World Market Full time

Role Overview
As a key member of the management team, you will collaborate closely with the Store Manager to cultivate a customer-centric sales environment through effective operational routines, adherence to visual merchandising standards, and engaging customer interactions.

Key Responsibilities
- Analyze and interpret business performance metrics to identify opportunities for improvement and implement strategic actions.
- Uphold and promote the core values and culture of Cost Plus World Market consistently.

- Recruit, mentor, and retain a high-performing team focused on delivering exceptional customer service, aligning with our organizational values through comprehensive training, recognition, and performance evaluation.

- Ensure a safe and secure workplace by conducting ongoing safety training and fostering a culture of accountability.

- Plan and execute daily operational tasks and responsibilities as delegated by the Store Manager, particularly in their absence.

Merchandising Duties
- Utilize company resources and training tools to educate team members on merchandising standards and visual presentation techniques; oversee replenishment and recovery processes.

- Manage the publication calendar and delivery timelines to effectively plan and validate visual workload; collaborate with the leadership team to schedule all tasks efficiently.

- Organize, plan, and execute all signage and graphic displays in conjunction with the management team.

- Maintain inventory management and ensure data integrity through regular validation routines.

Qualifications
- Proven leadership capabilities, including exemplary customer service skills, a strong sense of urgency, meticulous attention to detail, creative problem-solving abilities, and sound decision-making aligned with strategic goals.
- A minimum of 2+ years of relevant leadership experience in a dynamic retail environment is preferred.
- Flexibility to work varied hours, including evenings and weekends, based on business needs.
- Must be at least 21 years of age.
- Ability to lift items weighing up to 40 lbs.

Why Join Us?
- Enjoy flexible scheduling that supports your work-life balance.
- Benefit from an associate discount at Cost Plus World Market.
- Experience a fun and supportive workplace where you feel valued and safe.
- Be part of an inclusive culture that empowers you to express your authentic self.
- Eligible associates have access to Medical and Dental Insurance, Vision Coverage, a 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.



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