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Food and Beverage Operations Supervisor

2 months ago

Mountain View, California, United States The Ameswell Hotel Full time
Job Overview

The Ameswell Hotel is a unique destination that caters to the innovator and adventurer within everyone. Our establishment draws inspiration from art, nature, innovation, and technology, creating an environment that supports both work and leisure.


Key Responsibilities
  • Overseeing Daily Operations: Assist in managing the daily functions of the food and beverage department.
  • Supply Management: Aid in the procurement of food and beverage supplies, cleaning materials, and uniforms.
  • Staff Coordination: Conduct daily briefings for each outlet to ensure smooth operations.
  • Compliance Monitoring: Supervise daily food and beverage operations, ensuring adherence to established policies and standards.
  • Inventory Management: Assist in the weekly inventory assessment of food and beverage across all outlets.
  • Equipment Oversight: Operate departmental equipment as required and report any malfunctions.
  • Staffing Supervision: Monitor staffing levels to meet guest service, operational needs, and financial goals.
  • Team Development: Foster a culture of trust, respect, and collaboration among team members.
  • Goal Setting: Develop specific objectives and plans to prioritize and organize work effectively.
  • Communication: Identify areas needing attention and ensure staff understands necessary actions.
  • Cleaning Coordination: Manage the cleaning program in all food and beverage areas, identifying trends and suggesting improvements.
  • Approachability: Remain accessible and approachable for all team members.
  • Service Culture: Demonstrate knowledge of the brand's service culture.

Ensuring Exceptional Guest Experience
  • Customer Service Excellence: Provide outstanding service that exceeds guest expectations.
  • Role Modeling: Serve as a role model for appropriate behaviors in guest interactions.
  • Operational Management: Ensure daily operations meet quality standards and customer expectations.
  • Proactive Problem Solving: Address guest concerns proactively.
  • Guest Relations: Set a positive example for guest relations and remain readily available for guests.
  • Feedback Review: Analyze guest satisfaction results and discuss them with employees.
  • Timely Responses: Respond promptly to requests from the customer service department.

Additional Duties
  • Provide information to supervisors and colleagues through various communication methods.
  • Analyze data and evaluate results to determine the best solutions for challenges.
  • Perform hourly job functions as needed.
  • Extend professionalism and courtesy to all team members.
  • Understand budgets, operating statements, and payroll reports.

Qualifications
  • High school diploma or GED; a minimum of 3 years of experience in food and beverage, culinary, or a related professional field.

Benefits
  • 401(k) with matching
  • Dental and vision insurance
  • Employee discounts
  • Flexible scheduling
  • Health insurance
  • Paid time off
  • Paid training