Truck Service Coordinator

7 days ago


Elmhurst, Illinois, United States TransChicago Truck Group Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at TransChicago Truck Group. As a Service Advisor, you will play a critical role in ensuring the success of our service department by providing exceptional customer service and selling and scheduling needed service work on commercial trucks and equipment.

Key Responsibilities
  • Customer Service
    • Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information, and obtain customer's signature.
    • Establish customer's method of payment and obtain credit approval, if necessary.
    • Notify foreman of incoming work, repair order status, and comments in Sparcs.
  • Service Coordination
    • Ensure that vehicles are parked in assigned areas, locked, and all keys are marked and put away correctly using standardized key tags.
    • Communicate updates from customer to foreman via comments in Service Link.
    • Check on progress of repair throughout the day and contact customers regarding any changes in the estimate or promised time.
  • Repair Order Management
    • Review repair orders to ensure that work is completed and additional work and authorization is noted.
    • CLOSE repair order as appropriate.
  • Additional Responsibilities
    • Handle telephone inquiries regarding inbound work and work in process.
    • Other duties as assigned.
Requirements
  • Education
    • High School Diploma.
  • Experience
    • 1-3 years' experience in automotive or service industry.
    • Customer service experience.
    • Technical experience in engine operation and repair.
  • Skills
    • Customer service focused.
    • Ability to be flexible in a fast-paced environment.
    • Embraces change.
    • Able to train and develop others.
    • Superior organizational skills.
  • Certifications/Licenses
    • Valid driver's license.
Why Work with Us
  • Benefits
    • Earn Vacation + Holidays + Sick Days.
    • Full Health Insurance (medical, dental, vision).
    • Career Advancement. We are strong believers in continual training and development for our people.
    • Company Paid life insurance.
    • Short-Term and Long-Term Disability.
    • 401(k) option.
  • Company Culture
    • We are committed to a diverse and inclusive workplace.
    • We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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