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Technical Assistance Representative I

2 months ago

Knoxville, Tennessee, United States Regal Entertainment Full time

The Support Services Representative plays a crucial role in delivering initial assistance for both software and hardware inquiries.


Key Responsibilities:

  • Maintain a consistent attendance record.
  • Log, categorize, and prioritize incoming support requests within the ticketing system.
  • Provide exceptional customer service by addressing client needs effectively.
  • Collaborate with team members to resolve technical issues promptly.

This position is vital for ensuring a seamless experience for our customers at Regal Entertainment.