System Support Technician I

4 weeks ago


Knoxville, Tennessee, United States Knoxville TVA Employees Credit Union Full time
About the Role

We are seeking a highly skilled and motivated System Support Technician I to join our team at Knoxville TVA Employees Credit Union. As a key member of our IT department, you will be responsible for providing exceptional technical support to our members and employees.

Key Responsibilities
  • Provide primary point of contact for all incoming calls, instant messages, and emails to the IT Department.
  • Address assigned Help Desk requests within a reasonable time frame, with either a resolution of the issue or an escalation of the request.
  • Process computer equipment service calls or repairs, perform preventative maintenance on PCs, printers, scanners, and card machines.
  • Build and image new personal computers.
  • Maintain an organized and clean work area.
  • Follow all Credit Union policies, procedures, and guidelines.
Requirements
  • Associate's degree in Information Technology or equivalent from a two-year college or technical school preferred.
  • Minimum 1-2 years of previous Help Desk experience preferred.
  • Related technical certifications in CompTIA A+ certification is preferred.
What We Offer
  • Competitive pay and benefits package.
  • Opportunity to work in a dynamic and growing organization.
  • Professional development opportunities.


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