Service Manager NAM Region

4 weeks ago


Wilmington, North Carolina, United States Hitachi Full time
Job Title: Service Manager NAM Region About the Role: Hitachi Energy is seeking a highly skilled Service Manager to lead the service management and process for the Marketing & Sales domain in the NAM region. Key Responsibilities: * Manage the application life cycle for Marketing & Sales application portfolio for the NAM region * Collaborate with business stakeholders and process owners to understand business needs and propose solutions * Partner with product vendors to understand upcoming releases and capabilities * Define and coordinate delivery of improvements to the quality of the service and keep it aligned with business needs * Anchor and drive critical incident resolution avoiding any production downtime * Report weekly progress based on service management KPIs Requirements: * Minimum 8+ years of experience in IT delivery management * Hands-on understanding of marketing & sales processes in manufacturing industry * Ability and seniority to manage business stakeholders and process owners on management level * Experience in managing supplier teams of size 20+ spread across Globe * High-level knowledge on integration platforms like MuleSoft * Fluency in spoken and written English What We Offer: * Opportunity to work with a leading company in the energy sector * Collaborative and dynamic work environment * Competitive salary and benefits package Equal Opportunity Employer: Hitachi Energy is an equal opportunity employer and welcomes applications from diverse candidates.

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