Business Development Representative

3 days ago

Salem, Oregon, United States Inmar Intelligence Full time
Job Title: Representative, PFM

Job Summary:

We are seeking a highly motivated and detail-oriented Representative to join our PFM team. As a key member of our team, you will be responsible for providing exceptional client service, resolving processing problems, and maintaining accurate documentation.

Key Responsibilities:

  • Operational:
    • Identify and resolve processing issues in a timely and efficient manner.
    • Maintain accurate and up-to-date documentation for client records and monthly report validation.
    • Enter Salesforce cases for client inquiries and initiate actions to research client questions or resolve processing problems.
    • Collaborate with internal teams to meet client requests and resolve processing issues.
    • Perform payer and client conversion activities, as well as coordinate onboarding activities with Account Managers.
    • Work closely with payers and banks to ensure seamless transactions.
  • Influence:
    • Identify opportunities for system enhancements or process changes to improve workflow, data, and processing efficiency.
    • Lead UAC Category 1 conversations with clients to drive business growth and improve client relationships.
    • Assist clients with change management and coordinate special service requests.
    • Perform special projects and other duties as assigned by management.

Requirements:

  • At least two years of relevant experience in customer service, data entry, and data analysis, with a Bachelor's degree in Business Administration, Accounting, or a related field.
  • Intermediate level of proficiency in Microsoft Office Suite, Microsoft Windows, and Google Office Suite.
  • Knowledge of accounting procedures on automated systems and computer systems, with a preference for AS/400 knowledge.

Individual Competencies:

  • Adaptable: Responds to change with a willingness to learn new ways to accomplish work.
  • Teamwork: Builds relationships and works cooperatively with others to accomplish objectives.
  • Analytical and Critical Thinking: Ability to tackle problems using a logical, systematic, and sequential approach.
  • Communication: Effectively gives and receives messages and information in written, oral, and visual formats.
  • Curious: A desire to inquire and learn, seeking new knowledge and wisdom.
  • Problem Solving: Gathers and analyzes information to generate and evaluate solutions to problems.
  • Collaboration: Works collaboratively with others to achieve group goals and objectives.

Physical Demands:

  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Equal Opportunity Employer:

Inmar Intelligence is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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