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Guest Services Representative

2 months ago

Kansas City, Missouri, United States The Fontaine, A Kansas City Hotel Full time

Become a vital part of The Fontaine and immerse yourself in a vibrant and forward-thinking hospitality setting. We are seeking a Front Desk Agent / Valet Attendant who is dedicated to enhancing guest satisfaction and creating memorable experiences. If you possess a strong affinity for customer service and hospitality, this position is an excellent fit for you.

Key Responsibilities:

  • Warmly welcome and engage guests upon arrival
  • Efficiently manage check-in and check-out processes
  • Provide detailed information regarding hotel amenities and nearby attractions
  • Address guest inquiries and resolve complaints in a timely manner
  • Ensure the front desk area is tidy and well-organized
  • Assist with administrative duties, including phone inquiries and reservation management

Required Qualifications:

  • High school diploma or equivalent educational background
  • Experience in cash handling is essential
  • Outstanding communication skills and proficiency in computer usage
  • Flexibility to work varied hours, including weekends and holidays
  • Strong problem-solving skills and ability to manage multiple tasks
  • Previous customer service experience is advantageous

Employee Benefits:

  • Comprehensive medical, dental, and vision insurance
  • Access to 24/7 Teledoc services
  • Complimentary maintenance medications
  • Pet insurance options
  • Discounts on hotel stays
  • Tuition reimbursement programs
  • Paid time off along with a 401K matching plan

If you are eager to contribute to a team that prioritizes creativity, innovation, and personalized guest service, consider this opportunity at The Fontaine.