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Technical Support Specialist

2 months ago

Lancaster, Pennsylvania, United States Parasol Alliance Full time

Position Overview

Parasol Alliance is looking for skilled individuals to fill the role of Technical Support Specialist. This position focuses on delivering exceptional service in the technology sector.

Mission of the Role

Technical Support Specialists will demonstrate excellence in every client interaction, ensuring satisfaction through effective and accurate troubleshooting.

Key Responsibilities

  • Provide first and second level support for client inquiries.
  • Deliver onsite assistance for both hardware and software challenges.
  • Engage with vendors as needed to resolve client issues.
  • Address support tickets in accordance with established service level agreements.
  • Document issues and their resolutions in detail.
  • Provide outstanding customer service through various communication channels.
  • Follow company protocols and guidelines diligently.

Qualifications

  • Experience in the healthcare sector is preferred, particularly in long-term support.
  • A minimum of three years of first-level support experience in a corporate environment.
  • Familiarity with enterprise systems such as Active Directory and Microsoft Office Suite.
  • Excellent communication and customer service skills.
  • Proof of Covid-19 vaccination is required.

Employee Benefits

  • Reimbursement for mobile phone and internet expenses.
  • Comprehensive medical, dental, vision, and 401k benefits.
  • Unlimited paid time off policy.
  • Reimbursement for professional certifications.