Technical Support Specialist

7 days ago


Lancaster, Pennsylvania, United States Harrisburg Area Community College Full time
Job Summary:

HACC is seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional technical support to college-wide users experiencing technology issues. Your primary responsibility will be to troubleshoot and resolve technical problems related to computer hardware, software, and network connectivity.

Key Responsibilities:
  • Provide timely and professional technical support to college-wide users via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer hardware, software, and network connectivity.
  • Install and configure software, hardware, and network settings as needed.
  • Conduct technology workshops and training sessions for faculty, staff, and students.
  • Collaborate with Learning Commons personnel to deliver services in an efficient and effective manner.
Requirements:
  • High school diploma or equivalent required.
  • Technical certification in N, A, MCA, MCSE, or Cisco preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
About Us:

HACC is a community college that values diversity, inclusivity, and cultural sensitivity. We are committed to providing exceptional service to our students, faculty, and staff. If you are a motivated and customer-focused individual who is passionate about providing technical support, we encourage you to apply for this exciting opportunity.



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