Senior Technical Support Specialist

5 hours ago

Lancaster, Pennsylvania, United States OpSec Security Full time
About OpSec Security

OpSec Security is a leading provider of brand authenticity and integrity solutions, serving many of the world's top brand owners, licensors, and media rights owners. With a heritage spanning over 40 years, we offer high-security and compliance solutions to governments and organizations.

Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will play a critical role in our IT infrastructure, providing first-line technical support to users, responding to inquiries, diagnosing and resolving technical issues, and documenting solutions.

Key Responsibilities
  • Respond to user inquiries, troubleshoot hardware, software, and network-related issues, and provide timely and effective solutions.
  • Analyze and resolve technical problems related to hardware, software, and network systems, documenting the steps taken to resolve the issue.
  • Identify and escalate complex technical issues to higher-level support teams and follow up with users to ensure satisfaction with the resolution.
  • Maintain and update user accounts, passwords, and other security-related information in a timely and secure manner.
  • Create and update a knowledge base of solutions to common technical issues to improve the efficiency of future support.
  • Monitor systems and applications to ensure they are functioning properly and respond to alerts to resolve issues.
  • Communicate effectively with users, provide updates on the status of their requests, and maintain a positive and professional demeanor in all interactions.
Requirements
  • Knowledge of operating systems, software applications, and hardware components, as well as experience with remote access and remote desktop tools.
  • Strong analytical and problem-solving skills to diagnose and resolve technical issues in a timely and effective manner.
  • Bachelor's degree in computer science, information technology, or a related field, or relevant certifications such as A+, Network+, or Microsoft Certified Systems Administrator (MCSA).
  • 5+ years' experience in a Technical Support Analyst role, with experience in a helpdesk or customer support environment.
  • Demonstrated proficiency in operating systems, software applications, and hardware components, as well as experience with remote desktop tools and remote access technologies.
  • Experience in a customer-facing role and a strong commitment to providing excellent customer service.
What We Offer

OpSec Security offers competitive benefits, tailored to each region in which we operate. Our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events, and learning and development opportunities.

We value diversity at our company and are an equal opportunities employer. Everyone who applies with the qualifications will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

  • Technical Support Specialist

    1 week ago

    Lancaster, Pennsylvania, United States JFC Staffing Full time

    Permanent Technical Support Role **About the Job** We are seeking a skilled Technical Support Specialist to join our team at JFC Global. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers across a variety of technical areas. **Key Responsibilities:** * Provide hardware support, including rollouts,...

  • Technical Support Specialist

    1 week ago

    Lancaster, Pennsylvania, United States Lancaster Independent School District Full time

    Lancaster Independent School District is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in computer hardware and software applications, with the ability to install, maintain, and repair computers and peripherals. Key Responsibilities: * Install and maintain computer equipment and network...

  • Technical Support Specialist

    13 hours ago

    Lancaster, Pennsylvania, United States Lancaster Independent School District Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Lancaster Independent School District. The successful candidate will be responsible for providing technical support and maintenance for computer equipment and network applications throughout the district.Key ResponsibilitiesInstall and maintain computer equipment and network...

  • Senior IT Support Specialist for Managed Services

    3 weeks ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    Job OverviewONE2ONE Inc. is seeking a highly skilled and experienced IT Support Specialist to join our team as a Senior Systems Administrator. This role will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide timely and...

  • Technical Support Specialist

    3 weeks ago

    Lancaster, Pennsylvania, United States Parasol Alliance Full time

    Position OverviewParasol Alliance is looking for skilled individuals to fill the role of Technical Support Specialist. This position focuses on delivering exceptional service in the technology sector.Mission of the RoleTechnical Support Specialists will demonstrate excellence in every client interaction, ensuring satisfaction through effective and accurate...

  • Technical Support Manager for ONE2ONE Inc.

    3 weeks ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    Job OverviewONE2ONE Inc. is seeking a highly skilled and experienced IT Support Specialist to join our team as a Senior Systems Administrator. This role will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide timely and...

  • **Senior IT Support Specialist for Managed Services Provider**

    2 weeks ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist for our Managed Services Provider business. As a key member of our technical team, you will be responsible for delivering exceptional IT support services to our clients, ensuring their IT systems are running smoothly and...

  • Technical Support Specialist

    4 hours ago

    Lancaster, Pennsylvania, United States JFC Staffing Full time

    Permanent Support Technician OpportunityWe are seeking a skilled Permanent Support Technician to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers across a variety of technical areas.Key Responsibilities:Hardware support including rollouts, refreshes, and general...

  • Cash Management Customer Service Technical Support Specialist

    4 days ago

    Lancaster, Pennsylvania, United States edgecomputingassociation Full time

    Job Title: Cash Management Customer Service Technical Support SpecialistJob Summary:We are seeking a highly skilled Cash Management Customer Service Technical Support Specialist to join our team. As a key member of our Treasury Management department, you will be responsible for providing exceptional customer service and technical support to our clients.Key...

  • Culinary Support Specialist

    4 weeks ago

    Lancaster, Pennsylvania, United States Providence Place Senior Living Full time

    Job OverviewProvidence Place Senior Living is on the lookout for a dedicated individual to become a vital part of our Culinary Team. The Part-Time Culinary Support Specialist will ensure the dishwashing area is maintained efficiently while fulfilling all assigned tasks. This role also requires the ability to interpret and follow recipes accurately to...

  • Senior Technical Procurement Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Boyd Company Full time

    **Job Summary**Boyd Corporation is seeking a highly skilled Senior Technical Buyer to establish and maintain relationships with suppliers, negotiate prices, and coordinate the purchasing and distribution of raw materials, components, and supplies required for research and development and manufacturing.**Key Responsibilities:**• Develop and implement...

  • IT Support Specialist

    5 days ago

    Lancaster, Pennsylvania, United States JFC Staffing Full time

    IT Support Specialist Job DescriptionJFC Global is seeking a highly skilled and motivated IT Support Specialist to join our team in Lancaster. As an IT Support Specialist, you will play a crucial role in providing day-to-day technical support and will be responsible for managing users and groups in Active Directory and the Office 365 environment.You will...

  • IT Support Specialist

    7 days ago

    Lancaster, Pennsylvania, United States JFC Staffing Full time

    IT Support Specialist Job DescriptionJFC Global is seeking a highly skilled and motivated IT Support Specialist to join our team in Lancaster. As an IT Support Specialist, you will play a crucial role in providing day-to-day technical support and will be responsible for managing users and groups in Active Directory and the Office 365 environment.Key...

  • Senior Living Culinary Specialist

    4 weeks ago

    Lancaster, Pennsylvania, United States Providence Place Senior Living Full time

    Job OverviewProvidence Place of Lancaster is in search of a skilled Culinary Specialist to create delightful, scratch-made meals for our community of 150 senior residents. Our mission is to provide residents with exceptional home-cooked dishes, interactive cooking demonstrations, personalized recipes, culinary classes, and the use of local ingredients to...

  • IT Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States One2One Full time

    Job DescriptionJob Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at One2One Inc. As an IT Support Specialist, you will play a critical role in providing top-notch technical support to our clients. You will be responsible for resolving technical issues, delivering exceptional customer service, and...

  • Technical Support Specialist

    1 week ago

    Lancaster, Pennsylvania, United States Harrisburg Area Community College Full time

    Job SummaryThis position plays a vital role in providing technical support to students and staff within the Learning Commons spaces and through the College's ticketing system and Support Center partner. The incumbent resolves routine and non-routine problems related to the College's audio/video and desktop environments, with support requests ranging from...

  • Technical Support Specialist

    1 week ago

    Lancaster, Pennsylvania, United States Harrisburg Area Community College Full time

    Job SummaryThis position plays a vital role in providing technical support to students and staff within the Learning Commons spaces and through the College's ticketing system and Support Center partner. The incumbent resolves routine and non-routine problems related to the College's audio/video and desktop environments, with support requests ranging from...

  • Cash Management Customer Service Technical Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States edgecomputingassociation Full time

    Job SummaryWe are seeking a highly skilled Treasury Management Client Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide technical support to clients via...

  • IT Support Specialist

    17 hours ago

    Lancaster, Pennsylvania, United States Harbor Compliance Full time

    Job Title: IT Support SpecialistHarbor Compliance is a fast-growing technology company that is revolutionizing the way nonprofits and businesses manage critical areas of compliance. As an IT Support Specialist, you will play a key role in ensuring a consistent and productive work environment across the business.Job SummaryWe are seeking a highly skilled and...

  • Desktop Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Axiom Technologies Full time

    Job Summary:Axiom Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring that their desktop computers, laptops, and other IT equipment are functioning properly.Key Responsibilities:Provide technical...