Technical Support Specialist

1 week ago


Lancaster, Pennsylvania, United States Harrisburg Area Community College Full time
Job Summary

This position provides technical support to students and staff within the Learning Commons spaces and through the College's ticketing system and Support Center partner. The incumbent resolves routine and non-routine problems related to the College's audio/video and desktop environments, with support requests ranging from basic to complex.

The successful candidate will also offer fundamental technology training on College applications to students, faculty, and staff, support other Learning Commons operations, and support learning space installation, testing, and troubleshooting as needed.

Key Responsibilities
  • Provides helpful, timely, and professional customer assistance to college-wide users experiencing technology issues (in person, via phone, and via email).
  • Prioritizes incoming support requests for clients experiencing computer and technology-related issues.
  • Logs and tracks issues using the support center database, entering accurate and complete information.
  • Installs and configures software, hardware, cabling, desktop operating systems, and other computer-related technologies to assist users college-wide.
  • Conducts technology workshops on the use of college software for faculty, staff, and students.
  • Installs and configures classroom technology, hardware, cabling, and other audio visual-related technologies as needed.
  • Coordinates with client services to maintain desktop images.
  • Communicates and collaborates with Learning Commons personnel to answer a variety of student questions and deliver services in an efficient and effective manner.
Requirements
  • H.S. Diploma or equivalent, or a combination of experience and education sufficient to successfully perform the essential duties of the job.
  • Certification in N+, A+, MCA, MCSE, or Cisco, or equivalent certification preferred.
Work Schedule

This is a part-time position, working Monday-Thursday 2:00pm-7:00pm, up to 20 hours per week.

Equipment Requirements

Candidates selected for this role are expected to provide their own technology equipment, including a computer with a current web browser installed and access to broadband internet connection at all times during employment.



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