Technical Support Specialist

1 week ago


Lancaster, Pennsylvania, United States Datamatics Global Services Inc Full time
Job Description

The Technical Support Analyst plays a critical role in an organization's IT infrastructure by providing first-line technical support to users. They are responsible for responding to user inquiries, diagnosing, and resolving technical issues, and documenting the steps taken to resolve problems. In addition to resolving immediate issues, Technical Support Analysts also identify and escalate issues that require higher-level support and follow up with users to ensure their satisfaction with the resolution.

Key Responsibilities
Respond to user inquiries and provide technical support
Diagnose and resolve technical issues
Document steps taken to resolve problems
Identify and escalate issues that require higher-level support

Requirements
Strong technical skills and knowledge of IT systems
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment

About Datamatics Global Services Inc
Datamatics Global Services Inc is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.

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