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Technical Support Specialist

1 month ago

Lancaster, Pennsylvania, United States Privia Health Full time

Job Title: Technical Support Analyst

Job Summary:

The Technical Support Analyst plays a vital role in ensuring the smooth operation of our IT infrastructure. As a key member of our team, you will be responsible for providing top-notch technical support to our users, resolving issues efficiently, and escalating complex problems to higher-level support teams.

Key Responsibilities:

  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Diagnose and troubleshoot technical problems using various tools and resources
  • Document all steps taken to resolve issues for future reference
  • Identify and escalate issues that require higher-level support and follow up with users to ensure satisfaction

Requirements:

  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills

What We Offer:

At Privia Health, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and advancement.