Client Advisory Operations Manager
1 week ago
Company Overview
Pareto Intelligence is dedicated to managing a wide range of administrative requirements, simplifying operations for health plans and enhancing the experiences of their members.
Position Summary
The Client Advisory Operations Manager will be instrumental in developing and implementing innovative product and solution strategies, with a steadfast commitment to quality, process optimization, repeatability, effectiveness, and efficiency.
Key Responsibilities
- Lead the delivery of solutions, analytics, and strategic initiatives for clients on assigned projects.
- Assist Pareto clients in reaching their strategic objectives through our solutions and healthcare expertise.
- Analyze market challenges and refine the product portfolio to capitalize on extensive market opportunities.
- Ensure project success by acting as the primary liaison between clients and internal teams, overseeing project progress, providing guidance, and delivering client-facing outputs.
- Serve as the main contact for all project phases, including design, initiation, planning, execution, monitoring, and closure, ensuring comprehensive project management.
- Cultivate strong relationships with clients and internal stakeholders through regular check-ins, status report reviews, and proactive risk management.
- Communicate effectively with all project stakeholders, serving as an escalation point for any concerns or issues that arise.
- Collaborate with Business Development and Consulting teams on sales enablement initiatives, including client presentations.
- Maintain industry knowledge through participation in relevant meetings and forums.
- Provide market insights through strategic discussions and research on healthcare topics, integrating new learnings into standard practices.
- Participate in ad hoc projects and support other corporate initiatives as required.
- Partner with Advisory Services leadership to enhance the overall performance of the service line, aligning with the service line vision and objectives.
Qualifications
- Bachelor's Degree in Finance, Business, Economics, or a related field.
- An advanced degree in business, IT, or healthcare is preferred.
- A minimum of 5 years of experience in healthcare consulting management, including at least 3 years in a leadership role with cross-functional teams.
- Required healthcare experience, particularly in the payor sector, with a focus on Risk Adjustment.
- Client-facing experience is essential.
- Practical experience in operationalizing a team.
- Ability to positively influence and engage consultants and clients, fostering interest and enthusiasm for the business line.
- Solution-oriented mindset, adept at understanding complex situations, anticipating client needs, and conceptualizing effective solutions.
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