Senior Client Account Manager

2 weeks ago

Atlanta, Georgia, United States Safe-Guard Full time

Job Title: Sr Account Specialist (hybrid)

Location: Remote

FLSA: Exempt

Job Overview:

The Sr. Account Specialist acts as the key intermediary between external clients and internal teams for designated accounts. This role serves as a subject matter expert, ensuring seamless communication and collaboration between the Client and internal departments. The Sr. Account Specialist provides comprehensive support from strategic planning to daily operational tasks for the program. Responsibilities include:

  • Implementing medium to long-term strategies to enhance, expand, and diversify client relationships.
  • Identifying and managing client interactions to uncover new opportunities.
  • Addressing challenges and ensuring clients receive exceptional service.

Job Responsibilities:

  • Deliver outstanding service and ongoing support to assigned clients regarding programs, products, services, and initiatives.
  • Handle inquiries related to programs and processes from clients, dealers, consumers, and internal teams.
  • Build strong relationships with clients, engaging with key business stakeholders.
  • Provide regular updates and communications to keep clients informed.
  • Act as the primary point of contact for all matters related to your role.
  • Foster robust relationships with internal colleagues (e.g., Account Management, Sales/Training, Legal) and client personnel.
  • Ensure timely and successful delivery of solutions in alignment with client needs and objectives.
  • Continuously monitor and report on all client-related projects, changes, and issues within your area of focus.
  • Develop and maintain strong, long-lasting client relationships, discussing critical business areas.
  • Support team members by cultivating effective interpersonal relationships and cross-functional collaboration.
  • Exhibit a solid understanding of key job functions, relevant terminology, technical processes, and standards.
  • Communicate effectively with clients, advocate for their needs, and initiate resolutions.
  • Perform additional project and administrative tasks as assigned.

The above statements are intended to describe the general nature of the job and should not be construed as an exhaustive list of position responsibilities.

Job Requirements:

  • Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field.
  • 3+ years of proven experience in client services, including account management and project management.
  • Experience in B2B and B2C partnerships.
  • Demonstrated ability to work across teams in complex organizational structures.
  • Strong project management skills are essential.
  • Familiarity with project management software, with Smartsheet preferred.
  • Excellent interpersonal skills.
  • Ability to analyze data using reporting tools (Power BI or Looker preferred).
  • Capability to influence and lead cross-functional teams.
  • Strong written and verbal communication skills.
  • Ability to work independently and manage complex projects in a dynamic environment.
  • Proficiency in MS Office (Word, Excel, PowerPoint).

Company Benefits:

  • Medical, Dental, and Vision Insurance.
  • Flexible Spending Account.
  • Health Savings Account.
  • 401(k) Plan with Company Match.
  • Company-paid Short-Term and Long-Term Disability.
  • Company-paid Life Insurance.
  • Paid Holidays and Vacation.
  • Employee Referral Program.
  • Employee Assistance Program.
  • Wellness Programs.
  • Paid Community Service Opportunities.
  • Tuition Reimbursement.
  • Ongoing Training & Personal Development.
  • And More.

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