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Senior Client Relationship Manager

2 months ago

Atlanta, Georgia, United States Brunner Full time
Job Overview

Are you an innovative strategist with a knack for overseeing intricate projects and nurturing client partnerships? We are seeking a Senior Client Relationship Manager to enhance our Client Service division, ensuring exceptional, timely, and budget-conscious outcomes while optimizing client satisfaction and revenue growth.

This role entails managing all daily operations of designated accounts, which includes supervising project workflows and crafting comprehensive Marcom and Contact Strategy plans. Your goal will be to guarantee seamless, timely, and cost-effective delivery of agency offerings for assigned accounts while maximizing client profitability.

Key Responsibilities:

Strategic Account Management – Oversee the formulation and execution of strategic planning and process integration. Collaborate with project managers, account managers, and relevant departments to establish operational protocols, deliverables, and timelines, guiding the account from planning through strategic development to execution and budgeting. Ensure all critical client objectives and milestones are addressed while managing communication with all key stakeholders.

Quality Assurance and Growth – Guarantee impeccable execution of all client deliverables, whether they are creative, strategic, or otherwise, by effectively leading the agency team to produce the highest quality outcomes. Maintain accountability to both your team and clients, striving for excellence in deliverables. Provide ongoing strategic direction and clear business objectives to your team, ensuring robust project communication. Facilitate client approvals and feedback throughout the process, adeptly handling issue resolution and problem-solving. Insist on incorporating clear ROI/performance metrics into all programs and consistently demonstrate our value to clients. Be a vigilant financial steward, reviewing estimates, managing client budgets, and billing, while aiming to enhance client revenue and agency profitability.

Project Oversight – Deliver consistent and effective project management for all assigned clients, adhering to agency protocols while keeping clients informed of project status. Review all work—be it strategic, research, media, creative, or otherwise—before it is sent to clients to ensure all project requirements are met or exceeded. Ensure that communications are clear, concise, and comprehensive, and that status reports, budget recaps, and project reviews are completed promptly.

Integrated Service Delivery – Comprehend Brunner's operational model and lead your team in efficiently providing the appropriate level of service based on client needs. Consistently deliver on the agency's integrated service model. Guide your cross-functional team in developing and presenting neutral, fully integrated Marcom/Contact strategy plans that align with client goals while seamlessly delivering necessary agency services.

Client Insights – Collect and present vital information regarding the client's industry, market trends, competition, products, and services, while providing timely updates to both the client and the relevant agency team. Demonstrate a deep understanding of your client's business operations and continuously strive to introduce innovative ideas and strategic insights to position the agency as a trusted partner.

Relationship Development – Manage key day-to-day client relationships and begin to cultivate connections at higher levels within the client organization, showcasing your ability to service clients in a seamless and professional manner. Exhibit your problem-solving capabilities by thinking strategically about the client's business and consistently working to add value. Collaborate with your account team to develop and implement SWOT analyses, providing clear recommendations and action plans to management regarding your clients. Be proactive and accessible.

Performance Evaluation and Development – Utilize the prescribed Brunner performance plan process and participate in required agency training as directed by your supervisor. Show a consistent desire for growth by proactively expanding your knowledge and account responsibilities. Take initiative in crafting your annual performance plan to outline your growth aspirations within the organization, requesting and attending relevant training to foster personal career development. Mentor team members reporting to you to strengthen and enhance the agency's account management discipline.

Agency Knowledge and Values – Adhere to agency processes for job management, Marcom/Contact strategy development, and utilize all available tools. Consistently embody agency values of: Perseverance, Integrity, Tenacity, Curiosity, and Heart.

Qualifications:

Essential Skills:

  • Project Management and Problem-Solving
  • Proactive Team Collaboration
  • Analytical Thinking
  • Sales Acumen
  • Sound Judgment
  • Effective Listening
  • Presentation Skills
  • Relationship Building
  • Strong Verbal and Written Communication
  • Professionalism
  • Prioritization and Multitasking

Account Management Expertise:

  • Understanding of marketing and communications principles
  • Knowledge of integrated marketing strategies
  • Identifying critical success factors for client businesses
  • Assessing customer business needs
  • Efficient application of agency processes

Required Education and Experience:

  • A minimum of 5 years of experience in account management is essential
  • Experience in an advertising agency is mandatory
  • Proven track record in managing both digital and traditional initiatives is required
  • B2B and B2C experience is preferred
  • Familiarity with email marketing production is beneficial

About Brunner:

Brunner is an integrated marketing communications agency that thrives in a dynamic, creative environment. We prioritize values such as Perseverance, Integrity, Tenacity, Curiosity, and Heart in every aspect of our operations, particularly among our team members. Our commitment lies in fostering growth within our organization through robust training, low attrition, and a dedication to diversity, while also becoming an extension of our clients' teams and maintaining long-term partnerships to create impactful marketing programs.

Benefits:

We provide comprehensive traditional benefits, including health, dental, vision, a 401k plan, and life insurance. Additional offerings include commuter and transit benefits, along with an employee wellness program to enhance your life outside of work. Enjoy unlimited PTO, half-day summer Fridays, and all expected holiday time off.

Flexible Work Arrangement:

We support a flexible work policy, allowing you to work where it is most convenient for you. We recognize the diverse priorities of our team members and empower them to create their ideal working environment, whether at home or in a hybrid model. However, occasional in-office presence may be required for client meetings or agency-wide gatherings.

Environmental Considerations:

This position operates in a standard office environment, requiring the ability to sit for extended periods and engage in extensive use of PC equipment.

Brunner is an equal opportunity employer. We embrace diversity and do not discriminate based on race, religion, ethnicity, national origin, age, sex, disability, marital status, sexual orientation, or veteran status in our hiring decisions. We value authenticity and encourage you to be yourself.