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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TEKsystems. As a key member of our 24-hour Call Center, you will be responsible for providing exceptional service to our members, addressing their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities- Answer an average of calls per day, addressing members' inquiries, solving problems, and providing new product information.
- Answer members' telephone calls promptly and in an appropriate manner.
- Document all customer inquiries and comments thoroughly and quickly.
- Maintain good business relations with members, courteously and promptly resolving member problems or questions.
- Determine members' financial service needs and recommend services and products that address these needs.
- Collect member loan payments and handle various accounting transactions.
- Serve as a face (well, voice) for our brand, providing a happy, confident, and positive experience for our members.
- Outgoing, personable candidates who truly love people and are passionate about providing exceptional customer service.
- Previous retail/customer service experience is a plus.
- Strong computer skills, including typing, searching, and performing transactions quickly.
- A high school diploma/GED is required, and an Associate's degree in business or a related field is a plus.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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