Front Desk Representative

1 month ago


Chicago, Illinois, United States HEI Hotels & Resorts Full time
Front Desk Agent Job Description

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities:

  • Greet guests warmly and efficiently, ensuring a positive first impression of our hotel.
  • Process room reservations, check-ins, and check-outs, using our computer system to accurately input and retrieve information.
  • Provide guests with information about hotel amenities, services, and local attractions.
  • Handle guest complaints and concerns in a professional and courteous manner, using effective communication skills to resolve issues.
  • Work collaboratively with other hotel staff to ensure a smooth and efficient operation.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.

Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. We also offer a range of other benefits, including pet insurance, vacation time, and discounts on hotel stays.

Equal Opportunity Employer: HEI Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



  • Chicago, Illinois, United States ATS Institute of Technology, Nursing School Full time

    Job Title: Front Desk RepresentativeJob Summary:We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at ATS Institute of Technology. The successful candidate will be responsible for coordinating and ensuring the completion of all clerical and secretarial functions in accordance with front desk duties.Key...


  • Chicago, Illinois, United States Thresholds Full time

    The Front Desk Representative provides critical support to the operations of Thresholds residential and administrative sites. This role involves greeting and signing in clients, staff, and guests, while ensuring a safe and welcoming environment.As a key member of the team, the Front Desk Representative builds relationships with clients and contributes to a...


  • Chicago, Illinois, United States IHG Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at IHG Hotels & Resorts. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesProvide warm and...


  • Chicago, Illinois, United States Sonesta International Hotels Full time

    Front Desk Agent RoleThe Front Desk Agent is a vital member of the hotel team, responsible for delivering exceptional results that contribute to the overall success of the hotel. Key performance objectives include managing the front desk and providing support to the Operations Manager.Key Responsibilities:Ensure seamless front desk operations, providing a...


  • Chicago, Illinois, United States Sonesta International Hotels Full time

    Front Desk Agent Job DescriptionThe Front Desk Agent plays a vital role in ensuring the success of our hotel by delivering exceptional results and supporting the Operations Manager. Key responsibilities include managing the front desk, handling guest inquiries, and providing top-notch customer service.Key Responsibilities:Manage the front desk and ensure a...


  • Chicago, Illinois, United States Malibu Events Promotion Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Representative to join our dynamic team at Malibu Events Promotion. This role is perfect for someone who loves creating positive first impressions, providing exceptional service, and helping guests feel welcome and supported.Key Responsibilities:Welcome and assist guests with a...


  • Chicago, Illinois, United States The Thresholds Full time

    Job OverviewThe Front Desk Representative provides critical support to the operations of Thresholds residential and administrative sites. This role requires a strong passion for mental health advocacy and excellent customer service skills.Key Responsibilities:Provide front desk coverage and staff supportEnsure the safety and integrity of operations within...


  • Chicago, Illinois, United States Thresholds Full time

    Make a Difference in Mental HealthAt Thresholds, we strive to create a safe and welcoming environment for both staff and clients. As a Front Desk Representative, you will play a vital role in ensuring our locations meet this standard.Your Responsibilities:Greet and welcome clients and staffProvide administrative support to the teamEnsure a smooth and...


  • Chicago, Illinois, United States Aimbridge Hospitality Full time

    Front Desk Agent RoleAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities: Greet and welcome all guests approaching the Front Desk Maintain proper...


  • Chicago, Illinois, United States Hampton Inn Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.ResponsibilitiesGuest Service: Greet and...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta Chicago Downtown. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at La Quinta Chicago Downtown. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job Title: Front Desk AgentLa Quinta Chicago Downtown is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key...


  • Chicago, Illinois, United States AccorHotel Full time

    Job Title: Front Desk AgentAs a Front Desk Agent at AccorHotel, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key Responsibilities:Greet and check-in guests, respond to requests, and settle accounts while maintaining exceptional service standards.Take...


  • Chicago, Illinois, United States The Ivy Hotel Full time

    Job SummaryThe Ivy Hotel is seeking a highly skilled and customer-focused Front Desk Agent to provide exceptional guest services. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesGuest Registration and Check-out: Accurately process guest arrivals and...


  • Chicago, Illinois, United States Hyatt Centric Chicago Loop Full time

    Job SummaryAs a Front Desk Agent at Hyatt Centric The Loop Chicago, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesGuest...


  • Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Job Title: Front Desk AgentLa Quinta Chicago Downtown is seeking a skilled Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide attentive and courteous service to guests during check-in,...


  • Chicago, Illinois, United States Courtyard Midway Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Chicago Midway Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.ResponsibilitiesGuest Service: Greet and welcome guests,...


  • Chicago, Illinois, United States AccorHotel Full time

    Front Desk Agent OpportunityRising above the city's vibrant lakefront, our hotel offers a unique blend of luxury and convenience. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for an unforgettable experience.Key Responsibilities:Greet and check-in guests, ensuring a warm and welcoming atmosphere.Respond to...


  • Chicago, Illinois, United States AccorHotel Full time

    Front Desk Agent Job DescriptionAs a Front Desk Agent at AccorHotel, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will involve greeting and checking in guests, responding to their requests, and ensuring that their experience with us is nothing short of exceptional.Key Responsibilities:Greet and...