Front Desk Representative
5 days ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.
Responsibilities:
- Greet guests warmly and efficiently, ensuring a positive first impression of our hotel.
- Process room reservations, check-ins, and check-outs, using our computer system to accurately input and retrieve information.
- Provide guests with information about hotel amenities, services, and local attractions.
- Handle guest complaints and concerns in a professional and courteous manner, using effective communication skills to resolve issues.
- Work collaboratively with other hotel staff to ensure a smooth and efficient operation.
- Perform other duties as assigned by management.
Requirements:
- High school diploma or equivalent required; college degree preferred.
- Previous hotel experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
Benefits:
HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. We also offer a range of other benefits, including pet insurance, vacation time, and discounts on hotel stays.
Equal Opportunity Employer: HEI Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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