Service Desk Technician
9 hours ago
We are seeking a highly skilled Service Desk Technician to join our team at V2X. As a Service Desk Technician, you will be responsible for providing exceptional technical support to our internal customers, troubleshooting and resolving hardware and software issues, and delivering outstanding desktop support.
Key Responsibilities- Provide direct assistance to diagnose and resolve client hardware and software Level 1 problems within SLAs.
- Prepare and install client hardware, software, and peripheral devices, including mobile devices.
- Reimage devices and restore user data.
- Provision network accounts and reset passwords using Active Directory.
- Use ticketing system to log all actions related to incident and service request resolution.
- Escalate tickets to Corporate IT subject matter experts as required.
- Maintain user asset inventory and inventory records in configuration management database (CMDB).
- Assist users on deployed endpoint technologies.
- With direction, perform troubleshooting of local network, server, printer, and audio/visual devices.
- As a key member of the Global Service Delivery Team, support other IT work centers and remote users.
- Perform occasional off-hours on-call duties and may perform other IT-related duties as assigned.
- Education: High School Diploma/GED.
- Experience: At least one (1) year of on-site Service Desk experience.
- Successful experience in dealing with interpersonal customer service situations.
- Experience performing Windows PC hardware upgrades.
- Familiar with Teams, IE/Edge and Chrome web browsers, Windows PC hardware, PC Networking (TCP/IP, DHCP, etc.), Active Directory, ticketing systems, and mobile device (iOS and Android) support.
- Other Requirements: May, on occasion, install connecting cabling in office environment. United States citizenship required.
- Education: Associate degree in IT or related field is preferred.
- Experience: Specific experience with Surface Hub and Teams (Skype) Room Systems is desirable.
- Certifications/Licenses: A+, MCTS, and/or MCITP certification desired. ITSM/ITIL and/or CompTIA Security+ certification experience a plus.
- At V2X, we strive to be market competitive in our total reward offerings.
- The successful candidate's starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions.
- The following salary range is intended to display the value of the company's base pay compensation and may be modified at the discretion of the company.
- USD $42,500 - 75,000.
- Provided salary range minimum and maximum values correspond to variances between regional/geographic locations across the United States.
- Please speak with a recruiter for additional information.
- Employee benefits include the following:
- Healthcare coverage.
- Retirement plan.
- Life insurance, AD&D, and disability benefits.
- Wellness programs.
- Paid time off, including holidays.
- Learning and Development resources.
- Employee assistance resources.
- Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
V2X is a global company that builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
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