Customer Experience Supervisor
4 weeks ago
At TJ Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Supervisor, you'll play a key role in leading our front-of-store team to achieve this goal.
Key Responsibilities:- Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience.
- Oversee a team of Associates, ensuring prompt and courteous customer service, and promoting loyalty programs.
- Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting credit and loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to all labor laws, policies, and procedures.
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multi-tasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others.
- 1 year retail and 6 months of leadership experience.
We offer a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
At TJ Maxx, we're committed to diversity and inclusion, and we welcome applicants from all backgrounds.
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