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Customer Experience Team Lead

1 month ago

Sturgeon Bay, Wisconsin, United States T.J. Maxx Full time
Customer Experience Supervisor Role

At T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Supervisor, you'll play a key role in promoting a positive and engaging atmosphere for our customers. Your responsibilities will include overseeing a team of Associates at the front of store, training and coaching them on personalizing the customer experience, and addressing customer concerns and issues promptly. You'll also be responsible for coordinating breaks for all Associates.

Key Responsibilities:
Promote an excellent customer experience
Oversee a team of Associates at the front of store
Train and coach Associates on personalizing the customer experience
Address customer concerns and issues promptly
Coordinate breaks for all Associates

What You'll Need:
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong leadership and coaching skills
Ability to work effectively in a team environment

Why Join Us:
T.J. Maxx is a dynamic and fast-paced retail environment that offers opportunities for growth and development. As a Customer Experience Supervisor, you'll have the chance to make a real impact on our customers' experiences and help drive the success of our stores.