Slot Department Supervisor

4 days ago


Green Bay, Wisconsin, United States Oneida Nation Full time
Job Title: Slot Supervisor

Job Summary:

The Slot Supervisor is responsible for overseeing the daily operations of the Slot Department, ensuring that all services meet and exceed customer expectations. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Provide excellent customer service to internal and external customers
  • Lead and supervise staff, including training, evaluating, and disciplining as needed
  • Develop and maintain effective communication processes with all Gaming personnel and external customers
  • Ensure compliance with regulatory requirements and department policies and procedures
  • Monitor and analyze work performance activities to improve efficiency and effectiveness
  • Host regular staff meetings to ensure timely and effective communication
  • Maintain and secure necessary controls for Slot operations, including outlets
  • Protect casino assets by safeguarding department equipment, radios, money bags, keys, and other related assets
  • Ensure department procedures are reinforced and performance is monitored and evaluated
  • Receive and document customer inquiries and concerns
  • Provide accurate and detailed daily shift reports to the Slots Manager
  • Monitor, edit, and complete daily payroll reports
  • Submit daily documentation regarding leave of absences, medical, worker's compensation, and injury reports
  • Complete fact-based investigations of alleged infractions of department work rules, Tribal policies, and procedures
  • Organize and implement a team of employees to perform monthly meter reads with the Accounting Department
  • Work cooperatively with Marketing in the promotion and publicity of slot winners
  • Participate in continuous improvement teams and use tools for effective planning and improvement of customer service and production processes
  • Maintain professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences

Requirements:

  • Customer service or hospitality experience
  • Supervisory or lead experience
  • Ability to communicate efficiently and effectively both verbally and in writing
  • Knowledge of department organization, functions, objectives, policies, and procedures
  • Ability to exercise independent judgment and meet strict timelines
  • Ability to establish and maintain good working relationships with individuals of varying social and cultural backgrounds
  • Knowledge and ability to interpret federal, state, county, and local laws, and Indian Gaming regulations and requirements

Education and Credentials:

  • Associates Degree in Business Administration
  • Driver's License and Personal Vehicle
  • Insurance Required
  • Driver Safety Training

Working Conditions:

  • Stand Frequently
  • Sit Frequently
  • Walk Frequently
  • Reach Frequently
  • Talk Frequently
  • Hear Frequently
  • Lift 11-24 Pounds Occasionally
  • Move 11-24 Pounds Occasionally
  • Evening and weekend work may be required
  • Work Situations Not Smoke Free
  • Noise Moderate Level
  • Work Situations Dust
  • Travel May Be Required
  • Must be eighteen (18) years of age or older

Equal Employment Opportunity Statement:

The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age, or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.



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