Team Member

3 hours ago


Green Bay, Wisconsin, United States Potbelly Corporate Full time
Customer Service Representative Opportunity

Potbelly Corporate is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.

Key Responsibilities:
  • Provide fast, friendly, and efficient service to customers
  • Deliver a quality and consistent product every time
  • Restock food line, chips, and cooler
  • Prepare quality finished products efficiently
  • Clean tables, counters, floors, bathrooms, kitchen, and utensils
  • Operate cash register and handle cash handling procedures
  • Effectively handle customer complaints/issues
  • Take delivery/catering/pickup orders over the phone

What We Offer:

  • Competitive pay
  • Medical, Dental & Vision Insurance
  • Domestic Partnership Benefits
  • Paid Parental Leave
  • FSA and HSA with Employer Contribution
  • Commuter Benefit Program
  • Retirement Savings 401(k) with company match
  • Employee Assistance Program
  • Paid Time Off
  • Discount Program
  • Flexible Work Schedule
  • Career growth opportunities

Requirements:

  • You want to delight customers with great food and good vibes
  • You are friendly and customer service oriented
  • You have strong written and verbal communication skills
  • You can handle the heat of the kitchen – knife skills are a plus
  • You love working in a fast-paced environment
  • You're a team player
  • You enjoy higher levels of noise from music, customer, and employee traffic
  • You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
  • You're able to stand/walk a minimum of 3 hours or as needed
  • You are at least 16 years of age
  • You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Potbelly Corporate is an equal opportunity employer.

We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business.

We're committed to creating a workplace that is inclusive and welcoming to all.


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