Customer Experience Supervisor

3 weeks ago


Sturgeon Bay, Wisconsin, United States TJ Maxx Full time

Customer Experience Supervisor Role

We are seeking a skilled Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates.

Key Responsibilities:

  • Lead by example, engaging and interacting with all customers to ensure a positive experience
  • Train and mentor Associates on front-end principles, including personalizing the customer experience and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, setting and addressing priorities and providing progress updates

Requirements:

  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player with ability to train others

Benefits:

TJ Maxx offers a range of benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

Equal Employment Opportunity:

TJ Maxx is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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