Customer Service Supervisor

2 weeks ago


Knoxville, Tennessee, United States MAPCO Full time
Customer Service Leadership Role

Key Responsibilities:
  • Ensure adherence to company customer service benchmarks.
  • Implement cash handling procedures as per company policies.
  • Comply with all applicable laws and regulations concerning the sale of regulated products and services.
  • Follow safety protocols established by the company and health authorities for food handling.
  • Conduct thorough cleaning of store premises in line with company standards.
  • Manage product stocking and rotation, including refrigerated and frozen items.
  • Complete training modules and achieve minimum performance criteria.
  • Uphold company conduct guidelines and ethical standards.
  • Encourage sales associates to enhance store sales and profitability through effective selling techniques.
  • Support the store manager in recruiting, developing, and training staff to meet company expectations.
  • Perform additional tasks as required.
Core Competencies:
Time Management
  • Prioritize effectively and utilize time efficiently.
  • Focus on significant priorities while managing a variety of tasks.
  • Achieve more in less time compared to peers.
Action Orientation
  • Demonstrate a strong work ethic and capitalize on opportunities.
  • Act decisively with minimal planning.
Customer Orientation
  • Maintain a customer-centric approach and strive to meet the needs of both internal and external clients.
  • Gather direct customer feedback to inform product and service enhancements.
Determination
  • Approach tasks with vigor and a commitment to completion.
  • Persist in the face of challenges and setbacks.
Physical Requirements:
Standing/Walking 50%
Lifting up to 40 pounds 10%
Bending 10%
Sitting 10%
Squatting/Stooping 5%
Climbing 5%
Reaching 10%
Ability to thrive in a dynamic environment requiring prolonged periods of standing.

Travel Requirements: No overnight travel expected.
Handling Hazardous Materials: 5%

Qualifications and Experience:
  • Previous customer service experience preferred.
  • Capability to manage multiple tasks simultaneously.
  • Proficient in reading, understanding, and communicating in English at an eighth-grade level.
  • Basic mathematical skills are essential.
  • Familiarity with basic computer and point-of-sale systems.

MAPCO is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Disabled/Veterans.

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