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Collections and Customer Service Supervisor

2 months ago

Knoxville, Tennessee, United States Prestige Staffing - Healthcare Jobs - Revenue Cycle Full time
Job Overview

Position Title: Supervisor for Patient Accounts and Collections

Summary: In this role, you will oversee a dedicated team responsible for managing payment processing, self-pay collections, and customer service within a healthcare environment.

Primary Responsibilities:

  1. Leadership & Development:
    • Guide and mentor a team of payment processors, collectors, and customer service representatives.
    • Establish clear performance standards and objectives for team members, regularly assessing their progress.
  2. Payment Processing Oversight:
    • Ensure the precise and prompt posting of payments received from patients and insurance providers.
    • Verify that payment processing practices adhere to company policies and industry standards.
  3. Management of Self-Pay Collections:
    • Oversee the self-pay collections workflow, including patient interactions, payment arrangements, and follow-up actions.
    • Analyze collection efforts and account aging to pinpoint trends and areas for enhancement.
    • Support collectors in negotiating payment plans and resolving disputes related to payments.
  4. Customer Service Excellence:
    • Direct the customer service team to deliver outstanding service to patients.
    • Address escalated customer concerns or complaints, ensuring prompt and effective resolution.