Customer Support Supervisor

2 weeks ago


Knoxville, Tennessee, United States Alera Group, Inc. Full time
Position Overview

The Customer Support Supervisor is responsible for recruiting and onboarding new customer service representatives. This role involves training new hires on the company's customer service protocols, operational procedures, and industry best practices.

Key Responsibilities
  • Recruit and hire entry-level customer service staff.
  • Conduct comprehensive training sessions on customer service standards and procedures.
  • Manage and coordinate the schedules of team members to ensure optimal phone coverage.
  • Provide ongoing coaching and support to enhance team performance.
Qualifications

The ideal candidate will possess strong leadership skills and a commitment to delivering exceptional customer service. Experience in a supervisory role within a customer service environment is preferred.



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