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Customer Support Supervisor
2 months ago
The Customer Support Supervisor is responsible for recruiting and onboarding new customer service representatives. This role includes training personnel on the organization's customer service standards, protocols, and optimal practices.
Key Responsibilities- Recruit and hire entry-level customer service staff.
- Conduct training sessions to familiarize new hires with company policies and procedures.
- Manage and coordinate the schedules of team members to ensure sufficient coverage for customer inquiries.
- Provide coaching and guidance to enhance team performance and service delivery.
The ideal candidate will possess strong leadership skills and a commitment to fostering a positive customer experience.
