Plumbing Service Operations Supervisor

2 weeks ago


Knoxville, Tennessee, United States Interstate Mechanical Contractors Full time
FUNCTIONAL ROLE
The Plumbing Service Operations Supervisor is tasked with overseeing and directing the daily functions of plumbing service projects. This position guarantees that all activities are executed efficiently, safely, and adhere to the highest quality benchmarks. The Supervisor collaborates with the Project Manager, leads a team of plumbing professionals, and ensures adherence to all applicable regulations and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Management:
  • Guide and oversee a team of service plumbers, offering direction, training, and support to improve team effectiveness.
  • Plan and coordinate daily work schedules, assigning responsibilities based on urgency and the team's expertise.
  • Conduct regular team meetings to assess project advancement, safety measures, and company guidelines, promoting transparent communication.
Technical Expertise:
  • Execute advanced plumbing services, including the installation, upkeep, and repair of plumbing systems in commercial and industrial environments.
  • Identify and resolve intricate plumbing challenges with prompt and effective solutions.
  • Ensure all operations comply with local, state, and federal plumbing codes and regulations, upholding the highest safety and compliance standards.
Quality Control:
  • Perform comprehensive inspections of completed tasks to confirm they meet quality expectations and client requirements.
  • Establish and uphold quality assurance protocols to minimize errors and rework, ensuring consistent delivery of superior results.
Customer Interaction:
  • Communicate with clients to grasp their requirements and provide expert advice.
  • Address client inquiries and concerns swiftly and effectively, ensuring high levels of customer satisfaction and fostering long-term relationships.
Safety Compliance:
  • Implement rigorous safety protocols and procedures to maintain a secure and compliant work environment.
  • Conduct regular safety assessments and lead training sessions to educate team members on best practices.
  • Ensure all team members comply with company policies and regulatory standards, promoting a culture of safety.
Administrative Duties:
  • Maintain precise and current records of work performed, including time logs, materials utilized, and client interactions.
  • Assist with inventory oversight, ensuring the team has sufficient supplies and tools to complete projects effectively.
  • Prepare and present detailed reports on team performance, project status, and other relevant metrics to support ongoing improvement and informed decision-making.


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