Guest Service Ambassador

4 days ago


Ann Arbor, Michigan, United States Schulte Companies Full time
Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team at Collegiate Hotel Group. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and authentic greetings to guests upon arrival
  • Review arrival lists daily and prepare welcome amenities
  • Escort VIPs to their rooms and check them in prior to arrival
  • Answer phone calls within three rings and respond to guest inquiries
  • Count and reconcile cash drops at the beginning and end of each shift
  • Ensure all cash handling procedures are followed and report any discrepancies to management
  • Maintain a clean and organized front desk area
  • Assist with lobby activation as needed
  • Handle guest PPI data with care and follow proper procedures
  • Communicate key points of the Graduate Arrival experience to guests
  • Follow up on guest requests and resolve any complaints in a professional manner
  • Participate in the Front Desk upsell program
  • Retrieve necessary identification documents and payment from guests upon arrival
Requirements:
  • Prior customer service experience
  • High school diploma or equivalent
Benefits:
  • Daily pay option
  • Free telemedicine and virtual mental health care access
  • Multiple health insurance and life insurance options
  • 401k plan with company match
  • Paid time off for eligible team members
  • Holiday pay and paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts

Please note that the hiring process may consist of a phone interview, manager interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process. Collegiate Hotel Group is an Equal Opportunity Employer.



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