Guest Service Lead
2 days ago
We are seeking a highly motivated and customer-focused Guest Service Lead to join our team at Nothing Bundt Cakes - 295. As a Guest Service Lead, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and ensuring that every guest leaves with a positive experience.
Key Responsibilities- Provide exceptional customer service to all guests, ensuring that their needs are met and exceeded.
- Manage the bakery environment, including maintaining a clean and organized workspace, and ensuring that all equipment is in good working order.
- Lead by example, demonstrating a positive and friendly attitude, and promoting a culture of teamwork and collaboration.
- Assist with training and development of new team members, ensuring that they have the skills and knowledge needed to provide exceptional customer service.
- Monitor and maintain inventory levels, ensuring that we have the necessary supplies to meet customer demand.
- Participate in marketing and promotional activities, including special events and social media campaigns.
- Previous experience in a customer-facing role, preferably in a bakery or food service environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of customers and team members.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Basic math skills, with the ability to handle cash and operate a point-of-sale system.
- Availability to work a variety of shifts, including mornings, evenings, and weekends.
- 50% off all cake products.
- Medical, dental, and vision benefits (full-time employees).
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