Guest Service Manager Assistant

2 days ago


Ann Arbor, Michigan, United States Busch's Inc. Full time
Job Overview

Busch's Inc. is seeking a highly motivated Guest Service Manager Assistant to join our team. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and ensuring seamless store operations.

Key Responsibilities
  • Lead guest service operations, ensuring a welcoming and inclusive environment for all customers.
  • Develop and maintain strong relationships with guests, associates, and community partners.
  • Ensure compliance with company policies and procedures, including check cashing, refund, and store charge policies.
  • Assist guests with questions, purchases, and special orders, providing personalized service and support.
  • Collaborate with associates to achieve service and labor objectives, driving sales growth and customer satisfaction.
  • Conduct daily maintenance tasks, including floor inspections and hospitality station upkeep.
  • Provide input on associate performance and department conditions, contributing to a positive and productive work environment.
  • Assist in training and development of associates, ensuring they have the skills and knowledge needed to succeed.
Requirements
  • High school diploma or equivalent.
  • Previous experience in a retail environment, with a focus on customer service and leadership.
  • Strong leadership and organizational skills, with the ability to manage multiple deadlines and projects.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
About Us

Busch's Inc. is a family-owned premier grocery retailer with multiple stores in Southeast Michigan. We are committed to delivering exceptional customer experiences and building strong relationships with our guests and community partners. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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