Food and Beverage Room Service Specialist

2 weeks ago


New Paltz, New York, United States Mohonk Mountain House Full time
Job Overview

As a vital member of our team, the Room Service Specialist is responsible for delivering exceptional food and beverage service to our guests in a professional and courteous manner.


Key Responsibilities:
  • Prepare and deliver food and beverage orders to guest rooms and event spaces in a timely manner.
  • Ensure that all service areas are clean, organized, and well-stocked.
  • Set up and break down service areas for various events, maintaining high standards of cleanliness and presentation.
  • Accurately take and record orders, ensuring guest satisfaction with each course served.
  • Communicate effectively with kitchen staff regarding menu inquiries, special requests, and dietary restrictions.
  • Maintain a friendly and approachable demeanor while interacting with guests, providing information and assistance as needed.
  • Perform routine inventory checks to ensure adequate supplies are available for service.
  • Assist in training new staff on room service procedures and standards.
  • Adhere to all safety and hygiene protocols while handling food and beverage items.
  • Demonstrate flexibility in work schedule to accommodate peak business periods.

Qualifications:
  • Must possess a valid driver's license and be at least 21 years of age, or 20 years with two years of licensed driving experience.
  • Prior experience in the food and beverage or hospitality industry is advantageous.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Responsibilities may evolve as needed.



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