Courier Operations Supervisor
1 week ago
The Millennium Group (TMG) is a prominent business process outsourcing organization that specializes in providing administrative support services to leading corporations, professional service entities, and educational institutions. We are currently in search of a Messenger Dispatcher who will play a pivotal role in overseeing a team of couriers and fostering client relationships on a daily basis.
Key Responsibilities:
- Overseeing all outgoing courier deliveries and managing USPS mail collections
- Receiving and organizing incoming courier shipments
- Delivering outstanding customer service while coordinating delivery schedules
- Maintaining operational logs and generating reports
- Training temporary staff as required
Required Qualifications:
- 2-3 years of experience in dispatching and courier services
- Familiarity with the Jersey City and NYC regions
- Proficient computer skills and exceptional customer service capabilities
- Experience in managing client interactions on a daily basis
- Thorough understanding of all aspects of messenger services
- Able to troubleshoot and make autonomous decisions
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