Courier Operations Supervisor

2 weeks ago


Jersey City, New Jersey, United States The Millennium Group Full time
Position Overview

The Millennium Group (TMG) is a prominent business process outsourcing organization that specializes in providing administrative support services to major corporations, professional service providers, and educational institutions. We are currently in search of a Messenger Dispatcher to oversee our operations. This role entails managing a team of couriers and fostering client relationships on a daily basis.

Key Responsibilities:

  • Overseeing all outgoing courier deliveries and mail collection
  • Receiving and organizing incoming courier shipments
  • Delivering exceptional customer service while coordinating delivery timelines
  • Maintaining operational logs and generating reports
  • Training temporary staff as required

Required Qualifications:

  • 2-3 years of experience in dispatching and courier services
  • Familiarity with the local area
  • Strong computer skills and outstanding customer service expertise
  • Experience in managing client interactions on a daily basis
  • Knowledgeable in all aspects of courier service operations
  • Able to independently resolve issues and make sound decisions


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